Tuesday, September 20, 2011

On this weekend's downtime

First of all thank you for the patience you all have had with this unexpected downtime of Wikiloc (Sept. 18 to 20)

During maintenance tasks we detected an unusual behavior of the database that was affecting its contents. Given the possibility of this being a huge problem we decided to stop the server and analyze the situation looking for the source of the issue.

It seems that some records in the database were corrupted due to disk failure. Once this has been detected we have proceeded to the recovery of the data, also including the content added after the last backup. This process has been painfully slow, but that was the only way users were not affected and that you didn't loose any of the information uploaded.

Once the problem has been fixed, we have also taken advantage of this situation to update the structure of servers and put some updates in place, like our brand new homepage. We hope you like it!

Please, excuse us if we have caused any inconvenience during these three days.

Thank you so much for all the suport we have received from you during this hiccup. Happy trails!

Wikiloc Team

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